Complaint Communication Channel

This channel develops the provisions of the Code of Conduct and good practices of Redexis group.

Complaints, claims and denunciations reported relating to the Code of Conduct and practices will be treated with the appropriate security and confidentiality. To this effect, we kindly ask you to get in touch with Customer Service for any question or concern related to Grupo Redexis supply service.

Such complaints, claims and denunciations determine the answer that will be adjusted to law.

Complaints, denunciations or complaints will be incorporated, with the data required at the time of its application, in a file that will be treated in accordance with the data protection legislation. In compliance with data protection laws, you are hereby informed by Redexis, as the party responsible for the file, that the information you provided on the website will be included in an automated file maintained by Redexis and duly registered in the Data Protection Register for the specific purposes clearly stated on each one of the forms available on the Website.

You are also informed that you have the right to access, rectify, cancel and oppose the information, free of charge, by writing to Redexis Gas, S.A. Legal Affairs Department) at the following address: calle Mahonia, nº 2, 2nd fllor, 28043 Madrid, indicating your full name, a photocopy of your ID card, your postal address and the right you wish to exercise.