Contact us
In order for the distribution of gas to your home or business to be done optimally and thus improving the quality of service every day, Redexis offers you this Customer Service through which you can send all your questions and suggestions whenever needed.
How can you contact us?
Service Customer Redexis offers you a number of communication channels in order to allow a smooth and personalized communication with our users, to keep offering the best service.
You can contact us through our centralized Customer Service Centre telephone by calling: 900 811 339, operating to Monday through Friday from 8 to 20 h and Saturday from 10 to 14 h, or send us an email to: atencionalcliente@redexisgas.es
To facilitate the reading of the counter and get a tighter billing, avoiding estimates, call us on: 800 760 577 (a 24/7 toll free line for customers to provide meter readings) or through this web site Readings.
Remember that the Service Customer service is not intended for emergency care, for which Redexis puts at your disposal an Urgent Care Service, operating 24 hours a day, 365 days a year, 900 924 622.
What are the reasons for you to contact us through Customer Service?
If its supply of natural gas:
- Periodic inspection
- Management of common facilities and connections
- Performances on public streets
- Start, Commissioning and Adjustment of elements
- Quality of Service of the gas supply
All issues and claims related to your gas installation, except regarding readings, periodic regulatory inspection and emergency situations. These must be treated directly through your marketing company.
If your supply of propane gas:
You can manage all aspects related to the following processes with our agents:
- Periodic inspection
- Management of common facilities and connections
- Performances on public streets
- Start, Commissioning and Adjustment of elements
- Quality of Service of the gas supply
- Contract: start, low, or changes of costumer
- Requests for information about billing and charging customers