Who performs the gas meter reading?
Redexis is responsible for performing the meter reading, regardless of the marketing company with whom you have contracted the gas service.
What happens if I'm not there when they come to read my counter?
If you are not present at the time of the visit, it is recommended that the meter reading is done in the ways described hereafter. In case the reading is not done, Redexis then estimates the consumption during the corresponding period (Note: Authorized personnel of Redexis must be able to read your meter at least once a year).
- Through this web site.
- Readings paper. When the counters are located in private homes and are not centralized, Redexis will leave a paper within the community of neighbours informing about future meter readings, with a corresponding space for your home so you can write down your reading.
In this space you will only have to note the digits that you see on your counter to the left of the decimal point.
- Meter reading contact number. If you would like to give us your meter reading via telephone, call us on 800 760 577 – a 24/7 toll free line for customers to provide meter readings, provided on the reading notice card left at your home in case of absence. You will be asked by an automated machine to provide your DNI, the postal code of the supply and the reading value t- this corresponds to the digit values to the left of the coma sign without decimal values.
How often is my meter reading done?
The meter reading is done every two months. If there are no meter reading values available (due to absence or other reasons), you will be billed according to an estimate. This estimate can lead to significant differences in the actual usage you’ve had, so it is recommended that where appropriate, set the values and communicate them yourself through the means we provide you with. In any case, a verification of a meter reading is mandatory, at least once a year.