How to contract household gas

If your building and your home already have gas a installation Then you need to apply for the reopening of gas supply into your home. You just need to give us the certificate installation and contract the provision with a company. Natural gas marketing company or if the distribution takes place with propane gas, with Redexis.

The documents to be submitted will be conditioned by the period during which the gas installation has been non-operational up till today:

If the gas service has been non-operational for less than one year, it will only be necessary for the regulatory periodic inspection of the installation to be in force.
If the period of cessation of gas service exceeds one year, it will be needed to apply for a new Certificate of installation by a qualified installer.

Once the documentation has been submitted and processed, Redexis will contact you to arrange a meeting place and time for an inspector to check the installation and leave it ready for use. From this point forward, the installer will inform their marketing company to start the supply of gas to the home.

If your building has a gas installation, but your home does not.

Then you must arrange the installation of gas in your home. If you are on a property that already has a Community recipient installation, then you should contact a licensed installer for you to have your personal Receiver Installation.

By having the installation up and running in your home with the Certificate of Installation, you need only give us the documentation and supply contract with a marketing company of natural gas or if the distribution is propane, with Redexis.

Once the documentation submitted and processed, Redexis will contact you to arrange a meeting place and time for an inspector to check the installation and leave it ready for use. From this point forward, the installer shall notify the marketing company the start of the supply to the home.

If your building has no gas installation

Call the authorized installer of your choice, who will make any arrangements directly with Redexis.

Redexis will contact the Manager and / or President of the community of owners and will visit the rest of the neighbours of your building, communicating the intention to install gas in the building. Redexis will notify all neighbours of the terms and conditions to install the Communal Receiving Facility, in order to later build the connection and Receiving communal facility. Also, the homeowners may themselves appoint the Community Receiving Facility to a licensed installer.

From that moment on, the selected installer will proceed to build your personal receiving installation. With the corresponding Certificate of Installation. You will only need to hand us over the documentation and contract the water supply with a supply company, which will be a gas marketing company or in case propane is used, with Redexis.

Once the documentation has been submitted and processed, Redexis will contact you to arrange a meeting place and time for an inspector to check the installation and leave it ready for use. From this point onward, the installer shall notify the marketing company of the start of the supply at home.

You can contact us by calling 900 373 273 or send us your contact details.

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Responsable del tratamiento	Redexis Gas Servicios, S.L.U., con domicilio en la calle Mahonia, n.º 2, 28043, Madrid.
Finalidad	Gestionar la relación contractual o pre-contractual, incluyendo el recobro de posibles deudas. Atender reclamaciones y consultas tanto de clientes como no clientes. Remitir comunicaciones comerciales, en función del consentimiento otorgado por el afectado.
Derechos e información adicional	El afectado puede ejercer los derechos de acceso, rectificación, supresión, oposición al tratamiento y el resto de derechos reconocidos en la normativa de protección de datos, por los medios que se señalan en la Política de Privacidad www.redexis.es En dicha Política de Privacidad, dispone de información adicional sobre el tratamiento de sus datos personales.